Billing & Shipping | Bedrosians Tile & Stone
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Online Billing Policy

Accepted Forms of Payment for Purchases accepts VISA, Mastercard, AMEX, Discover, PayPal and E-Checks. Debit and credit cards will be authorized and charged and E-checks will be processed at the time of order.

Please note that we may require additional identification or verification prior to accepting or processing any order. If this is needed, we will contact you by e-mail or telephone. We reserve the right to accept or decline your order for any reason.

Accepted Forms of Payment for Outstanding Invoices (Credit Terms Only)

Bedrosians Business Account customers with credit terms who have successfully linked their account online are able to make a payment against any outstanding invoice by E-check. Credit card payments are not accepted at this time.

Online Shipping Policy

Shipping Options & Delivery Timeline

As a result of nationwide Covid-19 impacts, delivery times may be extended from the timeline stated below. Orders are shipped from our Distribution Centers in Tustin, California or Jacksonville, Florida. See the following table for shipping options and delivery timeline:

Standard Parcel Standard Freight Expedited Parcel Overnight Parcel
Weight Limit Up to 150 lbs 151 lbs and above Up to 150 lbs Up to 150 lbs
Transit Method Ground Ground Air Air
Transit Times (transit times start once your order has shipped) 3-5 Business Days West Region: 1-3 Business Days
Mid Region: 3-5 Business Days
5-7 Business Days
2-3 Business Days 1 Business Days
Ship Destinations U.S. States excluding Hawaii and Alaska U.S. States excluding Hawaii and Alaska All U.S. States All U.S. States
Carrier UPS or FedEx UPS Freight UPS or FedEx UPS or FedEx

Processing Times

Orders will be processed and shipped within 1-3 business days. During times of high order volume, processing and/or delivery times may be a bit longer than normal. We are committed to ensuring you get your order as quickly as possible.

Expedited orders placed Monday through Friday before 10:00 AM EST will be processed and shipped the same day, unless there are extenuating circumstances. Any expedited orders placed Monday through Thursday after 10:00 AM PST, will be processed and shipped on the next business day. Expedited orders placed Friday through Sunday will be shipped on Monday.

All orders may not immediately be accepted for processing, which may cause unexpected delays to the above timeframes. We may require additional verification prior to processing or shipping out your order.

Shipping Rates & Packaging

Shipping rates and the carrier are determined by factoring in the warehouse location, the destination, inventory availability and the weight and size your order. The carriers that may be used include UPS, FedEx, XPO Logistics, Reddaway, Custom Co., DG Trucking, NorthWest Ship, Numark Transportation, Soniq, and Span Alaska. All charges and delivery options will be displayed at checkout for your review.

We carefully package every order to ensure your order arrives in the same condition it was when it left our warehouse. We use GFlex®, a safe and effective high load-bearing foam, to protect your products from breakage during shipping.

All deliveries will be curbside only. Upon curbside delivery, immediately inspect the packaging itself as well as the contents of the package for any signs of damage including breakage, chips, tears, shortages, stains, etc. Do not discard of any packaging material if damage is present. Snap a picture of each area of damage and contact our Customer Service team within 3 business days of receiving your order. Please review the “Damaged/Defective/Short/Incorrect Product” section of our Returns Policy for detailed instructions.

Freight Delivery Details

Orders weighing 150 lbs. or more will be shipped using a freight carrier who specializes in shipping large parcels safely to its destination. Freight delivery orders will be palletized and delivered curbside only during daytime hours, Monday through Friday. The carrier may call 1-2 days prior to the delivery date to schedule an estimated time of delivery. It is important to provide a valid phone number to avoid any delays in delivery.

Liftgate service will be required and pre-selected at checkout for all residential deliveries to safely lower the order from the truck to the ground. A liftgate fee will automatically be applied at checkout. Liftgate service is required for business deliveries if access to a forklift, pallet jack, or a loading dock is unavailable. Liftgate service will be optional at checkout for business deliveries.

Domestic & International Shipping

We currently offer shipping to destinations within the United States including Hawaii and Alaska. We are unable to ship to P.O. Boxes, APO/FPO military addresses, U.S. Territories, and any countries outside the United States. Bedrosians is not responsible if the customer chooses to ship to a freight forwarder.

Store Pickup (Business Account Customers Only)

The Store Will Call / Pickup option is only available to Bedrosians Business Account Customers who have successfully linked their account online. These customers will be able to select the Will Call option when adding items to the cart. Once the order has been placed, we will send an Order Confirmation e-mail to confirm your order has been received, followed by an Order Ready for Pickup e-mail when your order is ready to be picked up.

Currently, it takes 1 to 10 business days for your order to reach your pick-up store. The estimated availability date is displayed before you add your products to your shopping bag. Once you have placed your order and received notice that your order is ready to be picked up, you will need to bring the following to the pickup location:

  • A printout of the Order Ready for Pickup e-mail or your order number
  • A valid driver’s license or government issued photo ID

You will have 5 business days to pickup your order to avoid order cancelation. If your order is canceled, we will treat it like a return and a 25% restocking fee and any delivery charges will be deducted from your refund. See Return Policy.